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Frequently Asked Questions (FAQs)

Welcome to our FAQ section, where you’ll find no-frills responses to typical questions about leak detection. We value simplicity and directness, aiming to provide you with rapid access to essential information. Whether you’re curious about pricing, detection methods, or the advantages of our services, you’ll get straightforward explanations here. Delve into the queries below for swift insights into how we can help with your leak detection requirements.

  • Signs of a water leak include:
    • Sudden increases in water bill
    • Damp spots on walls or ceilings
    • Mold growth
    • Unexplained sounds of running water,
    • Decreased water pressure.
  • If you suspect a water leak, it’s important to act promptly. Turn off all water sources, check your water meter for signs of continuous usage, and contact a professional leak detection service for assistance. Water Meter Test
  • Water Leak Detection Costs: The cost of water leak detection varies depending on factors such as the size of your property and the complexity of the issue. Contact us for a personalized quote based on your specific needs. 
  • Prices start at:
    • $375 for residential
    • $475 for commercial properties
    • Includes up to 2 hours of leak detection onsite.
  • Are there any hidden costs? When comparing leak detection services, it’s essential to inquire about any potential hidden costs that may not be included in the initial quote. For example, some companies may charge a low call-out fee but add extra charges for essential leak detection services. Here’s how to compare pricing methods between two companies:
    • Company A: Charges a $295 call-out fee.
    • Company B: Charges a $375 call-out fee.

      At first glance, it may seem like Company A offers a better deal. However, asking the right questions can reveal the true cost: 

    • What services are included in the call-out fee?
    • Do you charge extra for driving time?
    • Are there additional charges for specific leak detection methods?
    • What is the rate for additional time beyond the initial call-out?
    • How do you bill for additional time? (e.g., per minute, per 15 minutes, per hour)
    • TRUE COST COMPARISON:
            Company A: $695
           Company B: $418

      By comparing these factors, you can determine which company offers the most transparent and cost-effective pricing for your leak detection needs.
  • Are your leak detection methods non-invasive? Yes, we utilize non-invasive and non-destructive leak detection methods whenever possible to minimize disruption to your property. Our advanced technology allows us to detect leaks with precision without the need for extensive excavation.

Non-invasive leak detection methods utilize advanced technologies and techniques to identify water leaks without causing damage to property or infrastructure. These methods offer several advantages over traditional invasive approaches, including:

  • Acoustic Leak Detection: This method involves using sensitive equipment to listen for sounds produced by water leaks, such as vibrations or hissing noises. Acoustic sensors can detect leaks through walls, floors, or underground pipes without the need for physical access to the plumbing system.
  • Infrared Thermography: Infrared cameras detect temperature variations caused by water leaks, allowing technicians to identify hidden leaks behind walls, ceilings, or under floors. This non-contact method is particularly effective for detecting leaks in inaccessible or concealed areas.
  • Tracer Gas Leak Detection: Tracer gases, such as helium or hydrogen, are introduced into the plumbing system and tracked using specialized equipment. By following the movement of the tracer gas, technicians can pinpoint the precise location of leaks without disrupting the surrounding environment.
  • Moisture Detection Sensors: These sensors detect moisture levels in building materials or soil, indicating the presence of water leaks. Moisture meters and probes can identify leaks in walls, floors, or underground structures, providing valuable data for leak detection and location.
  • Ground Penetrating Radar (GPR): GPR uses electromagnetic waves to penetrate the ground and create a detailed image of subsurface structures, including buried pipes and utilities. By analyzing the GPR data, technicians can identify anomalies indicative of water leaks without excavation or disturbance.

Non-invasive leak detection methods offer the advantage of minimizing disruption to property and reducing the need for invasive investigation techniques. They provide accurate and efficient solutions for identifying water leaks in residential, commercial, and industrial settings, helping to preserve property integrity and minimize repair costs.

  • How much time is needed for leak detection? The duration of the leak detection process depends on various factors, including the size of your property, length of the water lines, complexity of the plumbing system, and the complexity of the issue. Our technicians work efficiently to identify leaks as quickly as possible, typically completing the process within the original call-out time of 2 hours. Our experience & equipment allow us to be highly efficient, which is why we are trusted… & the first call for thousands of Portland & Vancouver area property owners & property managers.
  • What happens after you find my water leak? If we detect a water leak at your property, we’ll provide you with a detailed report outlining the location of the leak, pressure test results, and estimated leak volume. From there, we can offer recommendations for repair or remediation contractors to address the issue promptly and effectively.
  • Can you assist with water leak repairs? While our primary expertise lies in leak detection, we maintain a network of trusted and reputable repair professionals who specialize in addressing various types of leaks. If leaks are detected on your property, we can provide recommendations and connect you with these professionals to ensure prompt and effective repairs.
  • Do you offer emergency leak detection services? Yes, we understand that water leaks can occur at any time, which is why we offer emergency leak detection services available 24/7. Contact us anytime for prompt assistance with your leak detection needs.
  • Will detecting and repairing water leaks help lower my water bills? Yes, detecting and repairing water leaks can significantly reduce your water bills by:
    •  Preventing unnecessary water waste from pipe leaks.
    • Our prompt leak detection services expedite the repair process, minimizing the duration of leaks and their associated costs. 
    • Non-destructive detection methods save thousands of dollars by avoiding unnecessary property destruction often caused by traditional excavation methods used by contractors searching for leaks. 
    • Additionally, repairing leaks is only a fraction of the cost when compared to the expense of replacing an entire water supply line. Be Aware: Some contractors may advise line replacements as it proves more lucrative for them. We understand they often lack the expertise to swiftly and accurately locate leaks.
  • Deciding whether to repair or replace a water line depends on various factors, including the extent of the damage, the age of the line, and the overall condition of the plumbing system. Generally, replacement may be necessary in the following situations:
    • Extensive Damage: If the water line is severely damaged, corroded, or compromised along its length, repairing individual leaks may be impractical or ineffective.
    • Aging Infrastructure: Older water lines nearing the end of their lifespan may experience frequent leaks or failures, indicating the need for replacement to ensure long-term reliability and prevent future issues.
    • Cost Considerations: In some rare cases, the cost of repairing multiple leaks or addressing widespread damage may approach or exceed the cost of replacing the entire water line. Replacement can make sense when you require a more durable solution. If your plumbing system continually springs water leaks & requires leak detection services… this is a good sign that it needs to be upgraded.
    • Upgrading for Efficiency: Customers may choose to replace water lines to upgrade to more efficient materials or technologies, such as installing corrosion-resistant pipes or implementing modern leak detection systems, enhancing system performance and reducing maintenance requirements.

      Ultimately, the decision to repair or replace a water line should be based on a thorough assessment by qualified professionals, considering factors such as the extent of damage, budget constraints, and long-term maintenance goals. Consulting with a reputable leak detection company can help customers make informed decisions tailored to their specific circumstances and needs.

  • At Innovative Leak Detection, we understand that deciding between repairing and replacing plumbing can be a daunting task for homeowners & property owners. That’s why we’re committed to providing our customers with expert guidance to help them make informed decisions. Our experienced team assesses the condition of the plumbing system, taking into account factors such as the extent of damage, accessibility of the affected areas, and long-term maintenance goals. We take the time to explain the advantages and disadvantages of each option, ensuring that our customers understand their choices fully. Whether it’s a minor repair or a complete replacement, we strive to find the most cost-effective and reliable solution tailored to the unique needs of each customer. With our expertise and dedication to customer satisfaction, we empower homeowners and property owners/business owners to make confident decisions about their plumbing systems.